Support
Need help with an order, a reveal, shipping, or your account? Email us and a human will get back to you — usually within one business day.
legacypullz@gmail.comInclude the email on your Legacy Pullz account (and an order number if you have one) so we can find you fast.
Common questions
How does Legacy Pullz work?
Every pack in the store is a real trading card booster pack. Each pack is opened on camera, and your app shows the opening video of your exact pack. The physical cards from your pack are held in your Vault until you request shipping — so you can stack multiple pulls into one box.
When will my cards ship?
Orders are usually shipped out within 7 days of your shipping request. You will get a push notification and an email with a tracking number the moment your box is on the way.
How much is shipping?
Shipping & handling is $7 per shipment, or $14 if the shipment contains more than 10 packs. It is shown to you before you pay, and is only charged when you ask us to post your cards out — holding them in your Vault is free.
Do you charge sales tax?
Sales tax is calculated at checkout from the ZIP code you enter, and is shown in the order breakdown before you pay. Where we are not registered to collect tax, no tax is charged.
What if I don't want the cards?
You can donate any pack from your Vault instead of shipping it. We pass those cards on to kids — at card shops, or anywhere they will get played with and enjoyed. Donating is optional and cannot be undone.
What if a pack I paid for is unavailable?
If stock runs out at the exact moment of your purchase, your payment is refunded automatically in full. You will see the refund on your statement within a few business days.
Can I rewatch my openings?
Yes — every opening you own stays in your Vault forever. Tap any pack to replay its reveal.
How do referrals work?
Share your referral code from the Referrals tab. When a friend signs up with it and rips their first pack, they get $5 off and you get a $5 coupon. Coupons do not stack — one per order — and up to five referrals can be rewarded per day.
How do I delete my account?
In the app: Profile → Settings → Delete account. This permanently removes your personal data, subject to records we must keep by law. You can also email us and we will handle it for you.